The Quality Library
| Author | : | |
| Rating | : | 4.43 (755 Votes) |
| Asin | : | 0838909523 |
| Format Type | : | paperback |
| Number of Pages | : | 160 Pages |
| Publish Date | : | 2013-04-09 |
| Language | : | English |
DESCRIPTION:
for 10 years, served as director of distribution and technical services, and was responsible for transportation, warehousing, quality, safetyand risk management. . Wilson, member of the executive management team for Countrymark Cooperative, Inc
About the Author Wilson, member of the executive management team for Countrymark Cooperative, Inc. . for 10 years, served as director of distribution and technical services, and was responsible for transportation, warehousing, quality, safetyand risk management
Midwest Book Review said An invaluable acquisition for any library trying to make their collection the best it can be. It's what every library fears - budget cuts. The good news is that with less money it doesn't necessarily mean that the quality of the library must decease. "The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers" is the guide librarians need to deal with the growing budget cuts they inevitably face. It grants superior advice for administrators to understand their audience better, making better financial decisions, and enhanced with indexes, glossaries, and worksheets. "The Quality Library: A Guide to Staff-Driven Improvement,
The efficiency of systems and processes goes hand-in-hand with excellent customer service. It empowers front-line staff to make improvements and better decisions. It offers real-life success examples showing how process improvement works. It boosts employee and team morale as they work together to bring about change. It includes figures, appendices, worksheets, and a glossary.By continuously evaluating processes based on the guidelines and worksheets provided here, public and academic library administrators and managers will improve the quality and efficiency of service for patrons and staff alike.. Staff will also learn how to statistically document the new process' performance, giving the library a means to quantify its effects.This book gives administrators a clear understanding of their suppliers and customers. Managers, however, often find themselves far enough removed from the day-to-day activities in the library that they don't know where inefficiencies, mistakes, and poor customer service may occur.By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the l