The Only Thing That Matters: Bringing the Power of the Custome Into the Center of Your Business
| Author | : | |
| Rating | : | 4.53 (669 Votes) |
| Asin | : | 0913351237 |
| Format Type | : | paperback |
| Number of Pages | : | 248 Pages |
| Publish Date | : | 2014-11-20 |
| Language | : | English |
DESCRIPTION:
"Good Job!" according to Romeo Richards. This book does a good job in helping businesses really focus on their customers. The book is full of practical tips and tools fo
He shows you how to implement the key practices of the outstanding customer-focused companies. Thought-provoking." Provide a copy of The Only Thing That Matters to each of your executives, managers, and team leaders.. Jan Carlzon, CEO of Scandinavian Airlines, says, "Makes a convincing case for basing efforts to improve quality on added value to the customer. In this practical, down-to-earth guide for managers at all levels, Karl Albrecht re-defines the quality and service issues by fusing them into one all-powerful concept: Customer Value. His pioneering concept of customer value modeling shows you how to build a strategic focus based on customer value, and how to deploy the concept all through the organization. Using his Total Quality Service (TQS) model as a framework, he guides you through the transformation process, showing you how to avoid the 'fizzle factors' and actually deliver a superior customer value package. This is a valuable book for all managers and one that resonates with the current business environment
His writings include "Social Intelligence: the New Science of Success; Practical Intelligence: the Art and Science of Common Sense; the Mindex Thinking Style Profile; "and "The Social Intelligence Profile." . He is the author of more than twenty books and many articles on professional achievement, organizational performance, and business strategy. Karl Albrecht is a respected manageme
About the Author Karl Albrecht is a respected management consultant and executive adviser, strategic thinker, futurist, author, dynamic speaker, and an innovator whose contributions seem to defy labels, categories, and pigeonholes. He is the author of more than twenty books and many articles on professional achievement, organizational performance, and business strategy. His writings include "Social Intelligence: the New Science of Success; Practical Intelligence: the Art and Science of Common Se