Service Management Made Simple
| Author | : | |
| Rating | : | 4.98 (515 Votes) |
| Asin | : | 1466214422 |
| Format Type | : | paperback |
| Number of Pages | : | 220 Pages |
| Publish Date | : | 2017-02-07 |
| Language | : | English |
DESCRIPTION:
Useful tools and references are included in the Appendix.. Creating an extraordinary customer service experience, improving customer satisfaction, hiring and retaining quality employees, shop equipment, and financial analysis are covered in detail. Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow their business, improve customer retention, and increase profitability. Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format
Greg began his career as an independent shop owner before becoming a dealership technician, assistant service manager, college professor, Toyota Service Development Consultant, and owner of Automotive Aftermarket Training, Inc. . Greg Marchand has over 25 years of unique experience in the automotive industry. You can read Greg
You can read Greg's contributions by visiting examiner/diy-mechanic-in-boston. Greg began his career as an independent shop owner before becoming a dealership technician, assistant service manager, college professor, Toyota Service Development Consultant, and owner of Automotive Aftermarket Training, Inc. Greg holds an undergraduate degree in Automotive Technology and an MBA in Organizational Sustainability. About the Author Greg Marchand has over 25 years of unique experience in the automotive industry. . Greg is currently certified as an ASE Master Technician, Toyota Master Diagnostic Technician, and is an ATTP Certified Instructor. Greg is a regular contributor to Examiner as the Boston Auto Repair Writer
May be a good book for someone with no experience in the automotive Decent book but the information is lacking. I don't feel I learned anything from it as it seemed as if it contained overall general knowledge. May be a good book for someone with no experience in the automotive industry?. Has lots of he little things that you need It's the little things, that is where this book shines. The author doesn't go too deep into the subjects, but gives you an overview and practical advice that is necessary to becoming a well respected shop with high customer retention. If your reading this. "great book for a new manager" according to joe. As a new manager it is important to me to know the industry and how to cope with change. Service management made simple was a great read and provided me with several useable tools. This is not your run of the mill book, it is really full os usefull knowle